Key policies for adult social care

Putting People First
Adult social care exists to help a range of people who need support in their everyday lives. Putting People First will give these people more control over the type of assistance they receive, and who they receive it from.

Adult social care in our Council Plan
This chapter of the Council Plan includes notes on our recent performance, facts and figures, and how we will deliver our plans for improvement.

Commissioning strategies
These strategies provide information about what people need and how we plan to provide services that meet those needs.

Adult social care plans for 2007/10
This three year plan outlines our intentions for the provision of care, planning and partnership working across all service user groups.

Equality and Diversity Improvement Plan 2007–2010
Equality and Diversity Performance Improvement Plan 2007–2010, sets out the Adult Social Care priorities and objectives relating to equality and diversity for the next three years.

Better care, higher standards
This is a charter drawn up between various organisations including Adult Social Care, Health, housing and others. It contains contact details, outlines the services available, our standards and targets, and how to complain.

The conveyance of patients policy
This describes how we ensure that people are moved with consideration and dignity when they are taken to hospital under the Mental Health Act.

Adult protection policy and procedures
These documents describe how we and our partners protect vulnerable adults from abuse or risk of abuse, and where the responsibility lies for reporting and investigating allegations of abuse.

Research in social care
Find out about conducting research about our adult and children's services.

You and your information
We record basic details about our customers and the services we arrange for you. Here you can find out more about how and why we use this information, your rights to look at it and control how it is shared with others.

The Social Services Communications Strategy
We want to make sure that everyone we work with has a clear picture of the information they need to know. We want to communicate with people in the best way for them and in a way that encourages feedback. Find out more here about how we do this.