Who to contact
Written complaints about the Council can be sent via email or addressed to the department concerned, marked for the attention of the Departmental Complaints Officer, at:
County Hall
St Anne’s Crescent
Lewes BN7 1SW
Departmental complaints officers
Adult Social Care
Tel: 01273 481242
Email: adultsocialcarecomplaints@eastsussex.gov.uk
Social Services – making a complaint
Children's Services
Tel: 01273 482304
Email: cscommentscomplaints@eastsussex.gov.uk
Children's Services and schools – making a complaint
If you want to talk to someone before making a complaint about a school, please contact the Customer Services Manager for Children's Services:
Tel: 01273 482511
Email: childrenservices@eastsussex.gov.uk
Chief Executive’s Office (personnel and communications)
Tel: 01273 481954
Email: cecomplaints@eastsussex.gov.uk
Corporate Resources Directorate (finance, property and information technology)
Tel: 01273 481406
Email: crdcomplaints@eastsussex.gov.uk
Libraries
Tel: 01273 481870
Email: librarycomplaints@eastsussex.gov.uk
Trading Standards (business and consumer)
Tel: 01323 418200
Email: tscomplaints@eastsussex.gov.uk
Transport and Environment (roads and planning)
Tel: 01273 482317
Email: tecomplaints@eastsussex.gov.uk
If you are not sure who to approach, please contact:
Andrew Ogden
Director of Law & Performance Management
County Hall
St Anne’s Crescent
Lewes BN7 1SG
Tel: 01273 481557
Email: andrew.ogden@eastsussex.gov.uk
Alternatively you can use our online comments form.
Complaints about councillors
Find out who to contact if you want to make a complaint about a councillor:
